Frequently Asked Questions

Dog Walking FAQS

  • Monday- Friday 9:30 am -3:30 pm

  • We walk 9:30am-12:30pm On Saturdays

    Closed on Sundays

    We are Closed for the Following Holidays:

    • New years day

    • Memorial Day

    • 4th of July

    • Labor Day

    • Thanksgiving

    • Christmas Day

  • We walk year-round in every type of weather, including rain, snow and summer heat.

    However, your dog’s safety is our # 1 priority so we use our judgement and experience and WILL shorten walks to 20 minutes in length to ensure the comfort and health of your dog in the event of extreme cold or heat or air quality warnings.

  • Yes However we Charge a Late Booking fee of $21.00 per occurrence

    Same Day requests are not accepted in the following circumstances:

    December 22-31st. All Requests for these Dates Must be submitted by 9pm On December 20th. Requests submitted past that deadline will be declined.

  • NO. We do not accept schedule requests via text, phone call or email

    The reason we use scheduling software is first and for most for your convenience (book anywhere anytime) and secondly so there are no Mix ups. Its very easy to put down a wrong date or time, forget to copy the request to the schedule or even completely miss an email or text message when using a paper scheduling system; further having a scheduling software allows you to go back and go through your requested appointments to make sure everything is scheduled correctly and or make changes as needed!

  • Only if you choose a group walk service when booking your appointment

  • We offer Pre-Determined arrival windows for our services.

    Our Clients Choose their time block:

    • 9:00 am-11:00 am,

    • 10:30 am-1:30 pm,

    • 1:30 pm -3:30 pm

    We cannot guarantee a specific arrival time, however

    We guarantee we’ll show up during your requested window Or the Walk is On us!

  • We don't Disqualify dogs from group services Until we have completed BOTH an In person Initial Consult AND a Free trial Walk with your dog. (Booked Separately)

    Once a dog Passes the free trial Walk We will train them to walk nicely with the group so pulling/bad leash manners are a non issue.

  • We absolutely are! Our Business Is Insured and Our Employees Bonded through PCI.

    We are a full time, Reliable, Dependable and highly professional Dog walking business that takes our reputation very seriously.

  • Not Only Do we Bond our Employees; Each Employee is Screened heavily Prior to employment. Each Candidate Must be 18 years or older, Pass a 5 year State and Federal Back Ground Check in order to be considered. Further Once they are hired on they Have to complete two weeks of on the job training where they shadow our owner or manager, 2 weeks where we shadow them and they have to complete our online training, Pet first aid and cpr, and dog bite prevention within the first 30 days of employment. Additional online certifications are also due to be Completed within their first 90 days! All of this is required because we do not believe this job is as easy as picking up a leash and going!

    As you see we have a rigorous process for employment aimed at providing the best experience possible for our clients.

  • Fastest Way to initiate Services is by Filling out our Sign Up Form.

    All Form Submissions are Responded to within 1 business day

Dog Training FAQS

  • Monday- Friday: By Appointment ONLY

    Saturdays: 11:00 am-3:00pm

    Sundays: CLOSED

  • We Use Positive Reinforcement Methods (TREAT TRAINING)‍ ‍TO TEACH YOU HOW TO TEACH YOUR DOG IN OUR GROUP CLASSES

    OUR TRAINERS DO NOT TEACH YOUR DOG FOR YOU. GROUP Classes REQUIRE Your PARTICIPATION DURING, AND AT HOME BETWEEN CLASSES In order to see progress in training.

    We do not use any methods that require force or fear. We also do not allow clients to use ecollars , prong or choke collars during our classes.

    • Catch Canine Trainers- Cerified Dog trainer.

    • AKC- CGC, TRICK DOG & FIT DOG CERTIFIED EVALUATOR

    • CGC & TRICK DOG TITLES

    • Penn Foster- Training Instructor Certification

    • Currently Enrolled IN Method K9s Level 1 training Cert.

    • Fear Free Pet Professional Certification

    • Dog bite Prevention Certification

    • Pet first aid and CPR Certified

  • Generally Speaking you will have the same trainer for each class during your 6 week sessions.

    HOWEVER, Another trainer may on occasion step in and teach a class in the event your normal trainer is sick, injured or otherwise unable to host that class date/time. - This allows us to run smoothly without skipping class dates as often as possible.

    1. A Copy of Up to date vaccines If you did not upload them during sign up.

    2. Your dog Must be on a flat collar or harness - NO Choke/prong or shock collars will be allowed.

    3. 4 or 6 ft leash - NO FLEXI LEASHES

    4. Treats ! High Value and Lots of them! think 200-500 pea sized pieces.

      1. WE DO NOT SUPPLY TREATS. & THEY ARE NON OPTIONAL FOR BASICS 1. IF YOU FORGET OR REFUSE TO BRING THEM YOU WILL LIKELY FIND OUR TRAINING METHODS WILL BE HARD FOR YOU TO MASTER.

  • We invite you to check out our reviews on Google and our testimonials page. If after reviewing these reviews you’re still not convinced, we’re happy to provide you with contact information to clients who will happily serve as references.

  • We require Clients to Pay at signup for training classes.

    We accept Payment Via Credit Card at Sign-up. Alternatively You May call and set up a time to sign up in person at which point we will also accept cash payments.

    We do Not accept Checks. Cash app or Venmo.

    All Cancellations Must be Received BEFORE the second class in the series you signed up for in order to receive a 50% refund. No refunds will be given for cancellations after class number 2; regardless of reason.

  • Payment Policy:

    Full Payment is Due at the time of booking.

    CANCELLATION /REFUND POLICY:

    1. All Cancellations Must be Received a Minimum of 7 days prior to the first class in order to receive a Full refund.

    2. 50% refund will be given to Refund Requests for Cancellations Received BEFORE Week 2 of training.

    3. No refund Will Be given regardless of reason for cancellation once a client has completed week 2 of training.

    NO SHOW POLICY:

    Clients Who No Show For any training at any Point During their training Loose that Session. We do NOT Offer Individual Make ups.

    Retake Policy:

    Clients May retake any Class 1 time free Of charge if they attend all 5 classes and Fail to graduate on week 6

    Additional Fees will Apply for additional Retakes.

Billing FAQS

    • All Cancellations Received with less than 12 hours notice will be billed at full rate

    Cancellation Policies are NON-Negotiable as we pay our walkers for their Anticipated daily schedule Regardless of last-minute Cancellations.

  • Yes However we Charge a Late Booking fee of $21.00 per occurrence

    Same Day requests are not accepted in the following circumstances:

    December 22-31st. All Requests for these Dates Must be submitted by 9pm On December 20th. Requests submitted past that deadline will be declined.

  • We require a Credit or Debit Card to be added to your Pet Pocketbook Account and be kept on file in order to Book and Pay for all services.

    Clients May Choose to leave Cash

    • Cash Payments are due At the time of or in advance of Services. (reflected as an account credit)

    • A Card on file will still be required in order to request services.

      • Card Billing Failure will Result in Immediate termination of services until balance is paid in full.

    We DO NOT Accept: Personal Checks, Money Orders, Paypal, Venmo, zelle, cash app or any other 3rd party payment service.

  • We use Pet PocketBook to Track and Invoice all our services.

    Your walks Are NOT invoiced Unless Completed! (Post Pay Invoicing)

    Our Default Billing Cycle is the 1st and 15th of every month

    • (Cycle 1: Completed walks are invoiced for December 1- December 14th Billed to Card on File on December 15th

    • Cycle 2: Completed walks are invoiced for December 15- December 31st Billed to Card on File on January 1st)

    However Clients Have the option to Choose daily, weekly or monthly (1st of following month) billing if any of those cycles work better for their budgets.

    Card Billing Failure will Result in Immediate termination of services until balance is paid in full.

  • Payment is Due in full at the time of Sign-up for each class you wish to enroll in.

  • We Confirm our Schedule Month at a time.

    We accept requests, as far as 4 months in advance and up to 6am same day (subject to our Availability)

Three dogs on leashes walking on a dirt trail covered with fallen leaves in a forested area
Three dogs with leashes walk on a wet sidewalk, with a grassy area in the background.
Three husky dogs on leashes standing on a sidewalk, facing away from the camera, with cars and trees in the background.
A white and brown bulldog on a leash, standing on a sidewalk beside a patch of green grass, looking back towards the camera.
Two dogs on leashes standing on a concrete sidewalk with patches of snow and water drops, looking up at the camera.
A brown and white dog with large ears, wearing a blue harness, standing on a gravel path, looking up at the camera.
A dog with a merle coat, blue eyes, and a fluffy white chest and paws, lying on green grass with patches of snow.
A young white dog with floppy ears and dark eyes standing on a paved surface, looking up at the camera with a leash attached to its collar.
A black Labrador retriever dog on a leash standing on green grass, looking at the camera.
Two dogs on a snow-dusted sidewalk, one black and white with a yellow and red leash, the other white with a chain leash.
A Bernese Mountain Dog lying on snow with a slightly tilted head and snow on its nose.