Frequently Asked Questions

Dog Walking FAQS

  • Monday- Friday 9:30 am -3:30 pm

  • We walk year-round in every type of weather, including rain, snow and summer heat.

    However, your dog’s safety is our # 1 priority so we use our judgement and experience to ensure the comfort and health of your dog in the event of extreme cold or heat or air quality warnings.

  • NO. We do not accept schedule requests via text, phone call or email

    The reason we use scheduling software is first and for most for your convenience (book anywhere anytime) and secondly so there are no Mix ups. Its very easy to put down a wrong date or time, forget to copy the request to the schedule or even completely miss an email or text message when using a paper scheduling system; further having a scheduling software allows you to go back and go through your requested appointments to make sure everything is scheduled correctly and or make changes as needed!

  • At this time we are only accepting New Clients for Group Walk Services. We have no more availability on our schedules to accept new private walk clients. Thank you for your understanding.

  • We offer Pre-Determined arrival windows for our services.

    Our Clients Choose their time block:

    • 9:00 am-11:00 am,

    • 10:30 am-1:30 pm,

    • 1:30 pm -3:30 pm

    We cannot guarantee a specific arrival time, however

    We guarantee we’ll show up during your requested window Or the Walk is On us!

  • All services are billed through our client booking system, Pet Pocketbook, after services are completed.

    Clients keep a payment method securely stored on file, and charges are processed automatically through the platform based on services provided.

  • We don't Disqualify dogs from group services Until we have completed BOTH an In person Initial Consult AND a Free trial Walk with your dog. (Booked Separately)

    Once a dog Passes the free trial Walk We will train them to walk nicely with the group so pulling/bad leash manners will not automatically disqualify your dog

  • Fastest Way to initiate Services is by Filling out our Sign Up Form.

    All Form Submissions are Responded to within 1 business day

Dog Training FAQS

  • Training Classes are By Appointment Only

  • We Use Positive Reinforcement Methods (TREAT TRAINING)‍ ‍TO TEACH YOU HOW TO TEACH YOUR DOG IN OUR GROUP CLASSES

    OUR TRAINERS DO NOT TEACH YOUR DOG FOR YOU. GROUP Classes REQUIRE Your PARTICIPATION DURING, AND AT HOME BETWEEN CLASSES In order to see progress in training.

    We do not use any methods that require force or fear. We also do not allow clients to use ecollars , prong or choke collars during our classes.

    • Catch Canine Trainers- Cerified Dog trainer.

    • AKC- CGC, TRICK DOG & FIT DOG CERTIFIED EVALUATOR

    • CGC & TRICK DOG TITLES

    • Penn Foster- Training Instructor Certification

    • Currently Enrolled IN Method K9s Level 1 training Cert.

    • Fear Free Pet Professional Certification

    • Dog bite Prevention Certification

    • Pet first aid and CPR Certified

    1. A Copy of Up to date vaccines If you did not upload them during sign up.

    2. Your dog Must be on a flat collar or harness - NO Choke/prong or shock collars will be allowed.

    3. 4 or 6 ft leash - NO FLEXI LEASHES

    4. Treats ! High Value and Lots of them! think 200-500 pea sized pieces.

      1. WE DO NOT SUPPLY TREATS. & THEY ARE NON OPTIONAL FOR BASICS 1. IF YOU FORGET OR REFUSE TO BRING THEM YOU WILL LIKELY FIND OUR TRAINING METHODS WILL BE HARD FOR YOU TO MASTER.

  • We invite you to check out our reviews on Google and our testimonials page. If after reviewing these reviews you’re still not convinced, we’re happy to provide you with contact information to clients who will happily serve as references.

  • We require PRE REGISTRATION (online or In person to reserve your spot in one of our classes)

    • We accept Payment Via Debit/ Credit Card at Sign-up though our website.

    • In person Payments accepted are Credit/Debit card or Cash

    We do Not accept Checks. Cash app or Venmo.

  • Payment Policy:

    Full Payment is Due at the time of booking.

    CANCELLATION /REFUND POLICY:

    1. All Cancellations Must be Received a Minimum of 7 days prior to the first class in order to receive a Full refund.

    2. 50% refund will be given to Refund Requests for Cancellations Received BEFORE Week 2 of training.

    3. No refund Will Be given regardless of reason for cancellation once a client has completed week 2 of training.

    NO SHOW POLICY:

    Clients Who No Show For any training at any Point During their training Loose that Session. We do NOT Offer Individual Make ups.

    Retake Policy:

    Clients May retake any Class 1 time free Of charge if they attend all 5 classes and Fail to graduate on week 6

    Additional Fees will Apply for additional Retakes.

    • We require PRE REGISTRATION‍ ‍Online or In person a Minimum of 2 WEEKS PRIOR to the start date of each class listed

      • Classes with 1 or fewer signups (at that point) will be pushed back 2 additional weeks

      • Single Sign ups will be given the option to transfer to another class (when available) in lue of waiting two additional weeks

    PLEASE NOTE; CALLING, EMAILING OR TEXTING TO EXPRESS YOUR INTEREST IN A CLASS DOES NOT CONSTITUTE A SIGNUP AND THE CLASS MAY STILL END UP PUSHED BACK IF LESS THAN 2 OTHER PARTIES SIGNUP

Daycamp FAQS

  • Monday- Friday

    • Morning Group: 8:30am-10:30am Pickup

    Monday- Thursday

    • Afternoon Group: 12:30pm-2:30pm Pickup

  • Our Day Camp program is designed around small, structured social groups rather than large, open-play daycare environments.

    Dogs spend much of the day engaged in supervised walks, enrichment activities, and guided social interaction instead of remaining in a facility for extended periods of time.

    Group sizes are intentionally limited and each day is led by trained handlers who actively supervise and guide the dogs throughout their activities. This approach allows us to provide a calmer, more structured experience that focuses on enrichment, exercise, and positive social development.

  • Our Day Camp program operates differently than a traditional daycare facility. To keep our groups focused on enrichment and structured outings, we do not staff a reception desk for client drop-offs or pick-ups.

    Instead, our team handles transportation as part of the program. This approach allows us to keep staffing focused on the dogs rather than front-desk coverage, which helps keep the program efficient and costs reasonable for clients.

    It also minimizes disruptions to the group. Unscheduled arrivals and departures can interrupt structured activities and the flow of the day, which is important for maintaining calm, stable social groups.

    Finally, our dogs spend much of the day out on walks, adventures, and enrichment activities rather than remaining at the facility.

    Coordinated transportation ensures dogs can fully participate in the day’s activities without needing to return for owner pick-ups or drop-offs.

    This system allows our team to stay focused on what matters most — providing safe, structured, and engaging days for the dogs in our care.

  • While Clients are Welcome to SCHEDULE a Tour in advance there isn’t much to show. We have two rooms and a very small Potty area we maintain mostly for training classes. Our day camp Groups Mostly only use the facility during bad weather and on New dog trial days.

  • Our Day Camp program is built around small, consistent social groups rather than rotating drop-in daycare. Attending at least two days per week allows dogs to build familiarity with their handlers, their routine, and the other dogs in their group, which helps create calmer and more stable interactions.

    Regular attendance also allows dogs to fully benefit from the enrichment, training reinforcement, and social experiences that are part of the program. Maintaining a two-day minimum helps us preserve consistent group dynamics and ensure each dog receives the structure and continuity that makes Day Camp successful.

  • Each Client Receives a Pickup Notification through pet Pocketbook when we arrive to collect your dog.

    At which point a timer starts (on our end) and staff will have your dog for approximately 4-4.5 hours from pickup to when we drop them back off.

    Clients also Receive a notification at drop off with a daily report card

  • One of two Options:

    • You can Leave a key in a lockbox with the code listed on your pet Pocketbook profile

    • You can Add a Front/Side door/Garage Door Code to your pet Pocktbook profile

  • All services are billed through our client booking system, Pet Pocketbook, after services are completed.

    Clients keep a payment method securely stored on file, and charges are processed automatically through the platform based on services provided.

Three dogs on leashes walking on a dirt trail covered with fallen leaves in a forested area
Three dogs with leashes walk on a wet sidewalk, with a grassy area in the background.
Three husky dogs on leashes standing on a sidewalk, facing away from the camera, with cars and trees in the background.
A white and brown bulldog on a leash, standing on a sidewalk beside a patch of green grass, looking back towards the camera.
Two dogs on leashes standing on a concrete sidewalk with patches of snow and water drops, looking up at the camera.
A brown and white dog with large ears, wearing a blue harness, standing on a gravel path, looking up at the camera.
A dog with a merle coat, blue eyes, and a fluffy white chest and paws, lying on green grass with patches of snow.
A young white dog with floppy ears and dark eyes standing on a paved surface, looking up at the camera with a leash attached to its collar.
A black Labrador retriever dog on a leash standing on green grass, looking at the camera.
Two dogs on a snow-dusted sidewalk, one black and white with a yellow and red leash, the other white with a chain leash.
A Bernese Mountain Dog lying on snow with a slightly tilted head and snow on its nose.